AI operations team

The Operations Team.

Every call, quote, booking and stock question handled while you're on the job. Eight AI employees answer, book, follow up, ask for the review, keep your inventory current and send the invoices, inside the phone, calendar and CRM you already use. We build it and run it. You keep the decisions.

$997 a month · launch price, regularly $1,997 · live in 3 days

Start during the launch and $997 is your price for as long as you stay.

Get my free AI workforce plan Meet the team

Our own front desk is an AI employee. Call (936) 297-5811 and hear it answer.

The eight AI employees of the Operations Team at the front desk
AI team · 8 AI employees

What goes wrong today.Sound familiar?

  • The phone rings while I'm on a job.It goes to voicemail. The caller doesn't wait. They call the next company on the list.
  • I sent the quote. Then I forgot to chase it.Open quotes go cold while you're busy doing the work you already won.
  • Half my day is scheduling.Confirmations, reschedules, no-shows. Back-and-forth that never ends.
  • Someone asks if we have it in stock. Nobody knows.So somebody walks the warehouse, or the customer waits for a callback that never comes.

None of this is hard. It just never gets done when you're the one doing the work. The Operations Team owns it, every hour of every day.

Meet the team, one by one.What each one does, what it connects to, and what waits for you.

Ines, AI ReceptionistInesAI employee
01

Receptionist

Answers every call and website chat, including after hours. Qualifies the caller from your approved answers and books the estimate.

Connects to
  • Phone line
  • Website chat
  • Calendar
  • CRM
Waits for a person
Pricing, quotes, and anything outside your approved answers.
Meet Ines
Calder, AI Personal AssistantCalderAI employee
02

Personal Assistant

Works your inbox. Sorts what came in, drafts the replies, and hands you a short list of what needs you today.

Connects to
  • Email
  • Calendar
  • Task list
Waits for a person
Sending anything sensitive. Contracts and payments.
Meet Calder
Theo, AI SchedulerTheoAI employee
03

Scheduler

Books, confirms and reschedules. Sends reminders so your crew shows up to a customer who's expecting them.

Connects to
  • Calendar
  • Text messages
  • CRM
Waits for a person
Overbooking a day. Changes to your crew's hours.
Tenley, AI Follow-Up SpecialistTenleyAI employee
04

Follow-Up Specialist

Works every open quote and every missed inquiry on a cadence you approve, until the customer says yes, no, or not now.

Connects to
  • CRM
  • Email
  • Text messages
Waits for a person
Any change to price or terms, and any reply that needs a judgment call.
Mae, AI Review ManagerMaeAI employee
05

Review Manager

Asks happy customers for a review at the right moment, and drafts a reply to every review that comes in.

Connects to
  • Google Business Profile
  • Text messages
  • Email
Waits for a person
Public replies to unhappy reviews.
Hollis, AI Inventory ManagerHollisAI employee
06

Inventory Manager

Keeps your stock list current: item, color, size, location, price and photo, so anyone on your team can answer “do we have it?” in seconds.

Connects to
  • Inventory list
  • Photos
  • CRM
Waits for a person
Price changes and removing stock.
Elise, AI Billing CoordinatorEliseAI employee
07

Billing Coordinator

Sends the invoices you approve when a job closes, answers “what do I owe?” and “did you get my payment?” from your billing system, and logs payments as they come in.

Connects to
  • Invoicing
  • Payment records
  • Email
  • Text messages
Waits for a person
Refunds, credits, and any change to an amount.
Desmond, AI Collections SpecialistDesmondAI employee
08

Collections Specialist

Follows up on overdue invoices with polite reminders on a schedule you approve, and tells you who has gone quiet.

Connects to
  • Invoicing
  • Email
  • Text messages
  • CRM
Waits for a person
Payment plans, write-offs, disputes, and anything that sounds like a dispute.
What it can look like

One possible setup.

  • An AI phone receptionist answers every call, and a separate website chat receptionist goes for the booking first.
  • Every call, chat and contact form lands in one inquiries log the owner can see.
  • An inventory manager keeps the stock list current, with color, location, price and photo for every item.
  • Invoices go out the day a job closes, and overdue ones get a polite reminder on a schedule the owner approved.
  • Our own front desk is an AI employee too. Call (936) 297-5811.

A week with this team.What a normal week looks like, and where you come in.

Example
  1. MondayReceptionistA 9:40 PM call about water under a kitchen floor. Qualified, estimate booked for Tuesday, confirmation text sent.
  2. TuesdaySchedulerReminder texts go out for the day's estimates. One customer asks to move. Rebooked to Thursday, calendar updated.
  3. WednesdayFollow-Up SpecialistLast week's open quotes each get a check-in on the cadence you approved. One books.
  4. WednesdayFollow-Up SpecialistA customer asks if you can do better on the price. Flagged to you with the quote attached. It doesn't negotiate.
  5. ThursdayInventory ManagerNew stock came in. Each item is logged with color, size, location and photo, so the team can answer stock questions on the spot.
  6. ThursdayPersonal AssistantYour inbox, sorted. A short list of what needs you, with the replies already drafted.
  7. FridayBilling CoordinatorThis week's finished jobs invoiced. Two customers ask about their balance and get the answer from your billing system.
  8. FridayCollections SpecialistAn invoice is 30 days overdue and the customer asks for a payment plan. Flagged to you with the history. It does not agree to terms.
  9. FridayReview ManagerA two-star review comes in. The drafted reply goes to you before anything is posted.

Example. Your team works from your own job descriptions, sources and limits. See one call, step by step.

What you see in the monthly report.Counted in your own systems. Every number carries its source and period.

  1. 1Work completed
    • Calls and chats answered, after hours shown on its own
    • Estimates booked
    • Follow-ups sent
    • Review requests sent
    • Inventory items added and updated
    • Invoices sent and payments logged
  2. 2Quality and reliability
    • Handoffs to you, and why
    • Exceptions and fallbacks used
    • Calls it couldn't resolve
  3. 3Operating impact
    • Answer rate and response time against day 0
    • Hours covered
    • Hours back
  4. 4Business outcome
    • Jobs booked from inquiries it handled
    • New reviews earned
    • Overdue balance against day 0

Projections are never presented as results. How the four-layer report works

Backed by the 90-Day Results Guarantee.

Day 3First Employee LiveWorking in your systems, or the next month is on us.
Day 30First ReportYour first results report in hand, or the next month is on us.
Day 90Results ReviewThe report shows the job is owned. If it doesn't, you stop with no further obligation, or we keep working with no management fee for up to 60 more days.

A supervised first 30 days. Your named person approves anything new. The day-30 report shows what it got right, and you decide what it can do on its own.

The Day 3 clock starts when we have access to your systems. Every condition is on the pricing page.

The rest of the workforce.Start with one. Add the next when it pays.

Sales TeamEvery lead answered in minutes, every proposal out the same day. Digital Marketing TeamFound on Google and in AI answers, posting every week, ads that book jobs. AI ReceptionistMeet Ines. Every call and chat answered, including after hours. AI Personal AssistantMeet Calder. Your inbox sorted and your calendar kept, before you start the day.

Every role, by teamEvery price and condition

Operations Team questions, answered straight.

What does an AI operations team do for a small business?
It owns the recurring front and back office work: answering calls and chats, booking and confirming jobs, following up quotes, asking for reviews, sorting the inbox, keeping inventory current and sending invoices and payment reminders. Each AI employee has a written job and limits, and anything that needs a judgment call goes to a person you name.
Can an AI receptionist give prices to callers?
It doesn't guess. Pricing waits for a person. It tells the caller when to expect your call and flags it to you with the details.
Does an AI receptionist work with my phone system and CRM?
It works with the phone, calendar and CRM you already run. We connect them during setup. If we can't connect something safely, we tell you on the review call, before you pay for anything.
Does an AI receptionist answer calls after hours?
Yes. It answers every call, including after hours. Anything that needs a person goes to the person you name, under the rules you set.
Do I have to hire all eight AI employees?
No. Most owners start with one, usually the Receptionist, at $997 a month launch price (regularly $1,997). The plan review picks the role your business needs first. The whole team comes with the Full AI Workforce at $5,000 a month, along with the Sales and Digital Marketing teams.
How much does an AI operations team cost?
Start with one AI employee at $997 a month launch price (regularly $1,997), with a one-time setup of $1,500 at launch (regularly $2,500 to $4,500). Or get all three teams, Operations, Sales and Digital Marketing, in the Full AI Workforce at $5,000 a month. Normal usage is included; we only bill well-above-normal use, at cost, and we tell you first. 90 days, then month to month.
Will callers know they're talking to an AI?
If they ask, it tells them, every time. It introduces itself by your business name, and anything sensitive goes to a person you name.
Can I hear an AI receptionist before I buy?
Yes. Our own front desk is an AI employee. Call (936) 297-5811.

Find the operations job to hand off first.

Eight questions. See what missed calls and cold quotes are costing you, and the roles that fix it. If it fits, a free 30-minute intro call with Tony. If it doesn't, you leave with a readiness roadmap.

Get my free AI workforce plan
Free · 4 minutesFour new engagements a monthKeep the plan either way