The phone rings while the crew is on a job. Who answers it?
Picture a Receptionist for a $900-a-job plumbing company. It picks up on the first ring, nights and weekends included, books the estimate on your calendar, and hands you only the calls that need you. That's one of eight roles on the Operations Team. We build it into your tools and run it. You keep the decisions.
- HVAC
- Plumbing
- Flooring
- Cleaning
- Roofing
- Electrical
Ines AI Receptionist
Receptionist
for a plumbing company · $900 average job
- OwnsEvery inbound call and website chat, including after hours
- DoesQualifies the job, checks the service area, books the estimate, sends the confirmation text
- Connects toPhone line, website chat, calendar, CRM
- Waits for youPrice, diagnosis, discounts, anything outside your approved answers
Where the jobs leak. You already paid to make the phone ring.
- I'm under a sink when the phone rings.It goes to voicemail. The homeowner doesn't leave one. They call the next company on the list.
- The after-hours line is my cell.A no-heat call at 9 PM either ruins dinner or goes to a competitor who picked up.
- We sent the estimate. Nobody followed up.Open estimates go cold while the crew is busy on the jobs you already won.
- Half the office's day is the schedule.Confirmations, reschedules and no-shows. The back-and-forth never ends.
None of it is hard. It just never gets done when everyone is out on a job. A managed AI team owns it, every hour of every day.
What the missed calls cost you. Pick your trade, then put in your own numbers.
Where the example comes from: Plumbing at $900 is the example from our own plan. Not an industry average. The 5 missed a week and 40% are the same starting points as our homepage calculator. Change any of them to yours.
A Saturday night call to a plumbing company. What the Receptionist says, and what happens in your systems.
- ReceptionistThanks for calling Northgate Plumbing. What's going on?
- CallerOur water heater is leaking in the garage. There's a puddle across the floor.
- ReceptionistSorry to hear it. Is water still coming out right now, or has it slowed?
- CallerStill dripping. Pretty steady.
- ReceptionistGot it. What's the address? I'll check that we cover it.
- Caller14 Birch Lane.
- ReceptionistYou're in our area. We have a tech on call tonight. I'm sending him your details now, and he'll call you back within 15 minutes.
- CallerOkay. Ballpark, what does a new water heater run?
- ReceptionistI can't quote that over the phone. The tech will look at it and give you the price before any work starts.
- ReceptionistCan I get your name and the best number for him to call?
- CallerDana. This number's fine.
- ReceptionistThanks, Dana. You'll get a text in a minute with the tech's name. Hang tight.
What happened in your systems
Synthetic call. Northgate Plumbing, the caller and the address are made up. Your Receptionist works from your own approved answers, service area and after-hours rules.
Hear one, start to finish.
A different trade, the same role. A barber shop's AI Receptionist books a haircut in 65 seconds: checks the time, books it, takes a name and number, and confirms a text is on its way.
For a plumbing company, the booking is an estimate and the calendar is your crew's.
Synthetic demo. The shop and the caller are made up. The clip shows the conversation only.
Who owns which job. The recurring jobs in a home-services company, and the AI employee on each one.
Swipe the table to see more
| The job | Who owns it | What stays with a person |
|---|---|---|
| Calls while the crew is on a job, and after hours | OperationsInes Receptionist | Price, diagnosis, anything outside your approved answers |
| Booking, confirming and rescheduling estimates | Operations Theo Scheduler | Overbooking a day, changes to your crew's hours |
| Chasing open estimates until yes, no or not now | Operations Tenley Follow-Up Specialist | Any change to price or terms |
| The office inbox: vendor emails, permits, customer replies | Operations Calder Personal Assistant | Contracts, payments, anything sensitive |
| A review request after every finished job | Operations Mae Review Manager | Public replies to unhappy reviews |
| Invoices out when a job closes, and payment reminders | Operations Elise Billing Coordinator Desmond Collections Specialist | Refunds, payment plans, write-offs and disputes |
| Stock and parts on hand | Operations Hollis Inventory Manager | Price changes and removing stock |
| New web and ad leads answered in minutes | Sales Grant Lead Responder | Pricing and discounts |
| Proposals written from site-visit notes | Sales Camila Proposal Writer | Every price and every term |
| Tune-up and seasonal reminders to past customers | Sales Malcolm Reactivation Specialist | Offers you haven't approved |
| Job photos turned into posts on every platform | Digital Marketing Zola Content Specialist Sawyer Platform Expert Greta Quality Editor | Claims about price, warranty or results |
| Showing up for "plumber near me" and in Google Maps | Digital Marketing Lumen SEO Specialist Lucia Local SEO and Maps Specialist | Changes to your business name, address or categories |
| Getting named when someone asks ChatGPT for a contractor | Digital Marketing Kenji AI Search (GEO) Specialist | Any claim that isn't in your approved facts |
| Google and Meta ads that book jobs, not just clicks | Digital Marketing Sami Campaign Manager Marcus Budget Analyst | New campaigns and anything that raises spend |
Operations TeamSales TeamDigital Marketing TeamAI Receptionist
The math, for a $900-a-job plumbing company. Missed calls alone. Before cold estimates or reviews.
- Missed calls a week5
- Average job$900
- Share you'd win if you answered first40%
- Weeks in a month4.33
- Walking out the door each month$7,794
- One AI Employee, launch price (regularly
$1,997)$997 a month
Example, using the homepage calculator's starting points. Your plan uses your numbers, and the review confirms them with you before anything is built.
Doing about $1M a year or more?
That's who the Full AI Workforce is for: every team the outcome needs, for $5,000 a month flat. It starts with the one-week, $2,500 AI Workforce Assessment, credited to your build for 12 months.
Smaller than that?
Start with one AI employee, usually an AI Receptionist from the Operations Team, at $997 a month launch price (regularly $1,997). Add the next one when the first pays for itself.
A family flooring company. In business for more than 40 years, with crews in the field and a showroom to run.
The job: answer every customer, day or night, get each lead to the right person, and keep the business visible online without the owner writing every post.
Before: calls landed mid-job and after hours, and went to voicemail. Social posting depended on whoever had time that week.
- Jul 2026New website, with an AI receptionist on every pageVisitors can type or talk. It qualifies the job and books a callback.
- RunningAfter-hours AI phone receptionistAnswers when the office is closed, takes the details and routes them.
- Jul 2026Lead routing by departmentSales, service and office inquiries go to the right person's phone.
- Aug 2026Social posting system for the whole teamStaff post from their phones to five platforms, with a safety check before anything goes out.
Counted from the client's own inquiry log, posting app and social reporting. To protect the client, we don't name them, and every figure is rounded down. We don't claim their revenue.
Home services questions, answered straight.
Can an AI receptionist give quotes for plumbing or HVAC jobs?
Does an AI receptionist handle emergency calls at night?
Does an AI receptionist work with my field service software?
Will AI employees replace my office manager?
Can AI follow up with my maintenance customers?
Can AI send invoices and payment reminders for my business?
Is an AI receptionist worth it for a small home services company?
How much do AI employees cost for a home services business?
Find the first job worth handing off.
Eight questions. See what missed calls and cold estimates are costing you, and the AI employee that fixes it. If it fits, a free 30-minute intro call with Tony, and your first AI employee can be live 3 days after access.